Remote Senior Quality Control Coordinator

Cardinal Health; Madison (WI); Remote; USD 66,191,000 - 84,845,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

HSA

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-life resources

Parental leave

Lifestyle programs

Job summary

Cardinal Health is hiring for a remote, full-time Performance Monitoring role. The position supports customer service activities including contract administration, order handling, and issue resolution.

The role emphasizes quality systems, regulatory understanding, and cross-functional collaboration to improve processes. The ideal candidate will have call monitoring or case audit experience, a HS diploma or equivalent, and at least 3 years in a related field.

Qualifications

• Call monitoring and case audits preferred.
• HS Diploma, GED or technical certification in related field or equivalent experience preferred.
• 3+ years experience in related field preferred.

Responsibilities

• Demonstrates knowledge of quality systems and approaches.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
• Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
• Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
• Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
• Works cross‑functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

Skills

Call Monitoring

Case Audit

Education

HS Diploma or GED

Job description

Cardinal Health is hiring for a remote, full-time Performance Monitoring role. The position supports customer service activities including contract administration, order handling, and issue resolution.

The role emphasizes quality systems, regulatory understanding, and cross-functional collaboration to improve processes. The ideal candidate will have call monitoring or case audit experience, a HS diploma or equivalent, and at least 3 years in a related field.