Remote Senior Property Claims Field Specialist

Nationwide Mutual Insurance Company; Brea (CA); Hybrid; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Pension plan

Job summary

No two property claims are the same; Nationwide’s Field Claims Specialist II will investigate and resolve moderate to severe property damage claims by phone and in face-to-face settings, delivering outstanding service.

Role requires travel, rooftop inspections, and collaboration with SIU and Subrogation. 3–5 years of related experience and Xactimate certification are expected; a valid driver’s license is required.

Qualifications

• 3–5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Ability to write estimates and manage claims from start to finish.
• Construction background in residential, roofing, remodeling, water mitigation.
• Strong customer service and communication skills.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance and applicable product/services; and local guidelines.
• Maintains knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports and other information to claims management as needed.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Initiates and conducts follow-ups using claims systems.
• Delivers an outstanding customer service experience to Nationwide customers.

Skills

Xactimate

Property Claims

Customer Service

Communication

Roof inspections

Teamwork

Education

Undergraduate degree or equivalent experience

Tools

Xactimate

Job description

No two property claims are the same; Nationwide’s Field Claims Specialist II will investigate and resolve moderate to severe property damage claims by phone and in face-to-face settings, delivering outstanding service.

Role requires travel, rooftop inspections, and collaboration with SIU and Subrogation. 3–5 years of related experience and Xactimate certification are expected; a valid driver’s license is required.