Remote Field Claims Specialist II - Property

Nationwide Mutual Insurance Company; Northern (KY); Hybrid; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Pension plan

Paid time off

Job summary

Nationwide Mutual Insurance Company seeks a Field Claims Specialist II, Property to investigate and resolve moderate to severe property claims by phone and in person. The role requires 3–5 years of field claims experience, strong customer service skills, and the ability to inspect rooftops and work in various weather conditions.

The position is remote with day travel to policy locations (Northern VA and surrounding areas) and occasional overnight travel.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience/proficiency with Xactimate.
• Solid experience writing own estimates and handling claims start to finish.

Responsibilities

• Handle assigned claims promptly with minimal direction.
• Make decisions within delegated authority per policies.
• Determine policy coverages and apply claims practices accordingly.
• Open/close/adjust reserves to ensure reserve adequacy.
• Maintain knowledge of industry repair procedures and pricing.
• Deliver outstanding customer service to Nationwide customers.

Skills

Xactimate

Claims handling

Customer service

Communication

Field work/inspection

Education

Undergraduate degree or equivalent experience

Tools

Claims software

Job description

Nationwide Mutual Insurance Company seeks a Field Claims Specialist II, Property to investigate and resolve moderate to severe property claims by phone and in person. The role requires 3–5 years of field claims experience, strong customer service skills, and the ability to inspect rooftops and work in various weather conditions.

The position is remote with day travel to policy locations (Northern VA and surrounding areas) and occasional overnight travel.