Remote Senior Program Manager - Operations Transformation

Capgemini; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Home Office model

Comprehensive benefits package

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

FBS, based in the United States, seeks a Senior Program Manager to lead large-scale transformation programs across Operations, Technology, Analytics, and Customer Experience. You will partner with executives and vendors to drive growth and improve operational performance.

The role requires 4+ years of program management, a bachelor’s degree, fluent English, and strong stakeholder leadership, with a focus on customer-centric enterprise improvements.

Qualifications

• Bachelor’s degree required and fluent English.
• 4+ years of program management or related experience with large cross-functional initiatives.
• Strong stakeholder management, change management, strategic planning, and risk mitigation.
• Experience in customer-focused, service operations or contact center environments preferred.
• Proficient with Microsoft Office and collaboration tools.

Responsibilities

• Lead planning, execution, and delivery of large cross-functional programs.
• Drive strategy development through implementation with measurable outcomes.
• Manage timelines, budgets, risks, dependencies, and governance.
• Develop change management, communications, and readiness activities.
• Partner with Operations, Technology, Digital, Product, Analytics, Finance, and Vendors.
• Analyze performance and customer insights to identify opportunities.
• Present updates to executives and stakeholders with recommendations.
• Lead teams to implement process improvements and new capabilities.

Skills

Program management

Change management

Stakeholder management

Strategic planning

Risk mitigation

Business analysis

Executive presentation

Customer experience

Analytical skills

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Collaboration tools

Microsoft Office Suite

Job description

FBS, based in the United States, seeks a Senior Program Manager to lead large-scale transformation programs across Operations, Technology, Analytics, and Customer Experience. You will partner with executives and vendors to drive growth and improve operational performance.

The role requires 4+ years of program management, a bachelor’s degree, fluent English, and strong stakeholder leadership, with a focus on customer-centric enterprise improvements.