Remote Senior Program Manager, Workforce Transformation

HotFoot Recruiters; Des Peres (MO); Remote; Full time

Job summary

A leading financial services organization is seeking a Senior Program Manager to lead enterprise-wide workforce management initiatives. You will drive transformation in forecasting, scheduling, reporting, and manage a team of 15-17 analysts, implementing governance, controls, and data quality standards. The ideal candidate has extensive experience in Workforce Management, strong analytical skills, and is authorized to work in the U.S. This remote role requires robust leadership in optimizing service delivery models and integrating multi-vendor technologies.

Qualifications

• 8-10+ years of experience in Workforce Management, Operations leadership, or Program Management.
• Proven experience leading WFM transformation and process optimization initiatives.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Lead enterprise-wide Workforce Management (WFM) transformation across forecasting, scheduling, real-time management, and reporting.
• Drive measurable performance improvements in forecast accuracy, schedule adherence, and SLA attainment.
• Oversee reporting, dashboards, and workforce analytics.

Skills

Workforce Management

Program Management

Change Management

Stakeholder Engagement

Data Analysis

Process Optimization

Lean/Six Sigma

Education

Bachelor’s degree in Statistics, Mathematics, Business, or a related field

Tools

WFM tools and analytics platforms

CCaaS platforms (NICE IEX, Verint, CMS, Avaya)

Job description

A leading financial services organization is seeking a Senior Program Manager to lead enterprise-wide workforce management initiatives. You will drive transformation in forecasting, scheduling, reporting, and manage a team of 15-17 analysts, implementing governance, controls, and data quality standards. The ideal candidate has extensive experience in Workforce Management, strong analytical skills, and is authorized to work in the U.S. This remote role requires robust leadership in optimizing service delivery models and integrating multi-vendor technologies.