Remote Senior Program Manager - Market Performance

SCAN Health Insurance; Long Beach (CA); Remote; USD 125,000 - 181,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

Paid time off

Holidays

401(k) match

Job summary

SCAN Health Insurance is seeking a Senior Program Manager - Market Performance to lead initiatives that boost market and provider performance across quality, growth, member experience, and cost management. You will coordinate cross-functional teams, develop actionable plans, and translate strategy into measurable improvements.

The role emphasizes data-driven decision making, reporting, and change management, with remote-friendly work and opportunities to influence enterprise-wide performance

Qualifications

• Bachelor’s Degree or equivalent experience.
• 5+ years of experience in healthcare operations, provider network management, managed care, value-based care, consulting, population health, or related industries.
• Experience managing complex cross-functional projects and enterprise initiatives.
• Experience supporting performance improvement programs and operational excellence efforts.
• Knowledge of Medicare Advantage, provider networks, healthcare delivery systems, or health plan operations.
• Experience using data and analytics to identify business opportunities and support decision-making.
• Demonstrated ability to develop reports, presentations, dashboards, and executive-ready materials.
• Experience collaborating with provider organizations, health systems, delegated entities, or healthcare stakeholders.
• Strong understanding of project management methodologies and change management principles.
• Experience supporting technology implementations, business process redesign, or operational transformation initiatives.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including executive-level presentation development.
• Strong organization, prioritization, and project management capabilities.
• Strong analytical and quantitative skills with the ability to interpret complex data.
• Ability to influence stakeholders and drive execution without direct authority.
• Proven ability to manage multiple initiatives simultaneously and meet deadlines.
• Ability to synthesize market intelligence, competitive insights, provider performance data, and operational considerations into clear recommendations and business cases
• Experience developing scalable processes, playbooks, and operating procedures
• Advanced proficiency with reporting, dashboarding, and performance monitoring tools.
• Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) are required.

Responsibilities

• Coordinate and manage initiatives to improve market and provider performance across quality, growth, member experience, access to care, risk adjustment, and cost management. Assist in translating strategic objectives into actionable workplans, timelines, and deliverables.
• Develop dashboards, scorecards, and reporting tools that track market and provider performance. Monitor performance trends and identify risks and opportunities.
• Coordinate Market Performance Playbooks: develop, maintain, and update standardized playbooks, best practices, and procedures for consistent application.
• Support provider engagement activities, performance reviews, training programs, and improvement initiatives; develop provider-facing reports and materials.
• Lead cross-functional project management; facilitate meetings, track milestones, manage risks, ensure deliverables.
• Analyze market and network performance; develop data-driven recommendations; coordinate market assessments and business case development.
• Support strategic market initiatives and operational relationships; coordinate implementation and vendor performance monitoring.
• Facilitate training and change management across markets; promote knowledge sharing.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support SCAN’s Vision and Goals.
• Other duties as assigned.

Skills

Analytics

Communication

Project management

Data-driven decision making

Stakeholder influence

Change management

Cross-functional collaboration

Leadership

Education

Bachelor’s Degree or equivalent experience

Tools

MS Office Suite

Job description

SCAN Health Insurance is seeking a Senior Program Manager - Market Performance to lead initiatives that boost market and provider performance across quality, growth, member experience, and cost management. You will coordinate cross-functional teams, develop actionable plans, and translate strategy into measurable improvements.

The role emphasizes data-driven decision making, reporting, and change management, with remote-friendly work and opportunities to influence enterprise-wide performance