Remote Senior Program Manager, Market Performance

SCAN; United States; À distance; USD 125 000 - 181 000; Plein temps

Avantages offerts par ce poste

Annual bonus program

Generous PTO

Wellness program

Eleven holidays + float/birthday

401(k) retirement plan with employer?

Résumé du poste

SCAN leads a mission-driven health organization providing care across multiple states. The Senior Program Manager - Market Performance drives performance initiatives, partners with analytics and provider relations, and translates strategies into actionable workplans.

This role oversees complex projects, builds dashboards, and helps advance quality, growth, and member experience while ensuring timely, on-budget delivery.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in healthcare operations, provider network management, managed care, value-based care, consulting, population health, or related industries.
• Experience managing complex cross-functional projects and enterprise initiatives.
• Experience supporting performance improvement programs and operational excellence efforts.
• Knowledge of Medicare Advantage, provider networks, healthcare delivery systems, or health plan operations.
• Experience using data and analytics to identify business opportunities and support decision-making.
• Demonstrated ability to develop reports, presentations, dashboards, and executive-ready materials.
• Experience collaborating with provider organizations, health systems, delegated entities, or healthcare stakeholders.
• Strong understanding of project management methodologies and change management principles.
• Experience supporting technology implementations, business process redesign, or operational transformation initiatives.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, including executive-level presentation development.
• Strong organization, prioritization, and project management capabilities.
• Strong analytical and quantitative skills with the ability to interpret complex data.
• Ability to influence stakeholders and drive execution without direct authority.
• Proven ability to manage multiple initiatives simultaneously and meet deadlines.
• Ability to synthesize market intelligence, competitive insights, provider performance data, and operational considerations into clear recommendations and business cases.
• Experience developing scalable processes, playbooks, and operating procedures.
• Advanced proficiency with reporting, dashboarding, and performance monitoring tools.
• Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) are required.

Responsabilités

• Coordinate and manage initiatives that improve market and provider performance across quality, growth, member experience, access to care, risk adjustment, and cost management.
• Assist in translating strategic objectives into actionable workplans, timelines, and deliverables.
• Partner with General Managers, Provider Relations, performance subject matter experts and Analytics teams to create dashboards, scorecards, and reporting tools that track market and provider performance.
• Monitor performance trends and identify emerging risks and opportunities for improvement.
• Assist in developing, maintaining, and updating standardized playbooks, best practices, and operational procedures.
• Ensure consistent application of performance improvement methodologies across markets.
• Partner with General Managers and Provider Relations to support provider engagement activities, performance reviews, training programs, and improvement initiatives.
• Help develop provider-facing reports, presentations, and performance materials.
• Manage complex projects involving multiple stakeholders and business functions.
• Facilitate meetings, track milestones, manage risks, and ensure successful completion of key deliverables.
• Conduct research and analysis related to network performance, provider engagement, market dynamics, competitive intelligence, and operational effectiveness.
• Develop recommendations based on data and performance findings.
• Coordinate market assessments, opportunity analyses, and business case development for prospective markets, provider segments, and growth opportunities.
• Assist with initiatives related to market expansion evaluations, provider service model enhancements, operational improvements, and other strategic projects.
• Coordinate implementation activities and monitor progress against goals.
• Monitor vendor deliverables, performance metrics, and project outcomes.
• Support development and delivery of training, communications, and change management activities that enable successful adoption of new programs, processes, and tools.

Connaissances

Cross-functional leadership

Project management

Change management

Data analysis

Executive communication

Stakeholder influence

Dashboarding

Performance monitoring

Strategic thinking

Risk management

Pairing with analytics

Advanced MS Office

Formation

Bachelor's Degree or equivalent experience

Outils

Microsoft Office

Description du poste

SCAN leads a mission-driven health organization providing care across multiple states. The Senior Program Manager - Market Performance drives performance initiatives, partners with analytics and provider relations, and translates strategies into actionable workplans.

This role oversees complex projects, builds dashboards, and helps advance quality, growth, and member experience while ensuring timely, on-budget delivery.