Remote Senior Program Manager — Dedicated Workplace Teams

Spring Health; New York (NY); Remote; USD 106,000 - 131,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

No-cost therapy visits

Paid time off

Parental leave

Fertility care support

Wellhub / wellbeing programs

Professional development reimbursement

Donation matching

Job summary

Spring Health is seeking a Senior Program Manager to own the dedicated workplace program for a strategic customer. You will lead cross-functional teams, translate client needs into actionable plans, and design scalable operating mechanisms that improve outcomes and client satisfaction.

This is a full-time, remote role with 20-30% travel, requiring the ability to manage complex programs, deliver executive-ready reviews, and build reusable playbooks that strengthen our Dedicated Workplace Teams

Qualifications

• 4+ years of experience in program management, operations, implementation, customer delivery, strategy and operations, or similar cross-functional roles.
• Demonstrated ownership of complex, customer-facing or operational programs from problem definition through execution, including independently determining methods and driving results across multiple work-streams
• Strong analytical and operational judgment; able to evaluate multiple variables, identify root causes, define success metrics, and turn data and feedback into clear recommendations
• Proven ability to influence senior internal and external stakeholders, reconcile competing priorities, and drive decisions without direct authority
• Experience building scalable operating mechanisms - such as program cadences, dashboards, governance, workflows, tools, playbooks, or change-management plans - rather than only executing an established process
• Exceptional written and verbal communication skills, including the ability to develop concise, executive-ready narratives and customer-facing materials
• Track record of proactively identifying risks, navigating ambiguity, and delivering practical, durable solutions in fast-moving environments
• Experience in healthcare, health tech, employee benefits, SaaS, or another complex B2B service environment is preferred
• Experience with enterprise customers, dedicated or onsite programs, and travel of up to 20-30% is preferred

Responsibilities

• Own the end-to-end operational strategy and execution for a dedicated workplace program, translating customer goals, program performance, and internal constraints into clear priorities, success metrics, and delivery plans
• Lead complex, cross-functional workstreams across Clinical Operations, Customer Success, Analytics, Product, Marketing, and other partners; independently determine the approach, drive decisions to closure, and deliver durable outcomes
• Establish program health mechanisms - including performance dashboards, operating cadences, decision and RAID logs, dependency tracking, and escalation paths - so leaders can manage proactively and the customer experience remains reliable
• Analyze program performance and stakeholder feedback to identify root causes, risks, and opportunities; develop evidence-based recommendations and lead the implementation of improvements
• Design and implement scalable processes, workflows, governance, and tools that improve execution, accountability, readiness, adoption, and the member and customer experience
• Serve as a trusted operational partner to senior customer and internal stakeholders, adapting communication and recommendations to influence complex decisions and balance customer needs with operational realities
• Lead customer readiness and change-management efforts for program launches, new ways of working, and material changes, including communications, enablement, feedback loops, and adoption measurement
• Own executive-ready business reviews and program narratives that clearly communicate performance, insights, risks, tradeoffs, decisions needed, and expected impact
• Anticipate downstream risks and dependencies, surface tradeoffs early, and drive practical mitigation plans through resolution
• Codify lessons learned into reusable playbooks, operating standards, and frameworks that strengthen the Dedicated Workplace Teams model over time

Skills

Program management

Cross-functional leadership

Analytical judgment

Stakeholder influence

Scalable operating mechanisms

Executive communication

Risk management

Healthcare / SaaS experience

Enterprise customer travel

Job description

Spring Health is seeking a Senior Program Manager to own the dedicated workplace program for a strategic customer. You will lead cross-functional teams, translate client needs into actionable plans, and design scalable operating mechanisms that improve outcomes and client satisfaction.

This is a full-time, remote role with 20-30% travel, requiring the ability to manage complex programs, deliver executive-ready reviews, and build reusable playbooks that strengthen our Dedicated Workplace Teams