Remote Senior Program Manager, Community Support

Traveltechessentialist; United States; On-site; USD 156,000 - 193,000; Full time

Benefits offered by this job

Bonus potential

Equity (RSU)

Employee Travel Credits

Benefits package

Job summary

Airbnb is seeking a Program Manager in Community Support to lead large-scale cross-functional programs that drive strategic goals across Community Support, Marketing, Product/Platform, Design, Engineering, Policy, and Comms. You will align stakeholders and shepherd initiatives from scoping to launch, working with executives to ensure impact for hosts and guests.

The role emphasizes end-to-end program management, executive communication, and global collaboration, with a remote-friendly US

Qualifications

• 8+ years of customer service across contact center operations, digital support, and contact center technology.
• Experience managing large, cross-functional projects in a contact center or customer service environment.
• Ability to create detailed project plans and business cases showing measurable impact.

Responsibilities

• Lead complex cross-functional programs end-to-end, ensuring delivery and strategic alignment.
• Collaborate with executive leadership to communicate status and manage expectations.
• Develop program plans and schedules to achieve targeted performance metrics.
• Negotiate changes with stakeholders and drive consensus across time zones.
• Produce executive-ready documents and presentations.

Skills

Program management

Cross-functional collaboration

Executive communication

Stakeholder management

Presentation skills

Change management

Education

Bachelor's degree or equivalent

MBA or Masters preferred

Tools

PowerPoint

Excel

Job description

Airbnb is seeking a Program Manager in Community Support to lead large-scale cross-functional programs that drive strategic goals across Community Support, Marketing, Product/Platform, Design, Engineering, Policy, and Comms. You will align stakeholders and shepherd initiatives from scoping to launch, working with executives to ensure impact for hosts and guests.

The role emphasizes end-to-end program management, executive communication, and global collaboration, with a remote-friendly US