Senior Program Manager, Global Community Support

United States Digital Space LLC; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

United States Digital Space LLC in the United States seeks a Senior Program Manager for its Community Support team to lead large-scale, cross-functional programs that align with company goals. You will partner with Marketing, Product, Design, Engineering, Policy and Comms to scope, plan, and launch initiatives that enhance host and guest experiences globally.

This role requires navigating ambiguity, delivering executive-ready updates, and driving high-quality results with senior leadership

Qualifications

• Bachelor's Degree or equivalent experience; MBA or Masters preferred.
• Experience leading cross-functional programs in a customer service or contact center context.
• Ability to influence senior executives and translate strategy into roadmaps.

Responsibilities

• Lead complex cross-functional programs across teams like Marketing, Product, Engineering, Design and Policy.
• Define scope, planning, execution, and launch of strategic initiatives.
• Partner with executive leadership to ensure strategic alignment and transparency.
• Develop detailed program plans, roadmaps, and risk mitigation strategies.
• Communicate status and outcomes to executives with clear storytelling.
• Navigate ambiguity and drive structured outcomes across locations and time zones.
• Promote collaboration and governance through the PMO framework.

Skills

Cross-functional leadership

Program management

Executive communication

Stakeholder management

Project planning

Global collaboration

Strategic alignment

Risk assessment

Ambiguity management

Education

Bachelor's Degree or equivalent

MBA or Masters preferred

Job description

United States Digital Space LLC in the United States seeks a Senior Program Manager for its Community Support team to lead large-scale, cross-functional programs that align with company goals. You will partner with Marketing, Product, Design, Engineering, Policy and Comms to scope, plan, and launch initiatives that enhance host and guest experiences globally.

This role requires navigating ambiguity, delivering executive-ready updates, and driving high-quality results with senior leadership