Remote Senior Operations Leader: Global Delivery Innovation

1300 Epiq Class Action & Claims Solutions, Inc.; Charlotte (NC); Remote; USD 100,000 - 115,000; Full time

Job summary

1300 Epiq Class Action & Claims Solutions, Inc. is seeking a Senior Operations Manager to oversee daily operations, drive customer satisfaction, and implement innovative improvements across projects.

You will collaborate with multiple stakeholders, manage end-to-end programs, and monitor KPIs to maintain high-quality service and compliance with policies and regulations. The role may include an annual bonus based on performance.

Qualifications

• The degree requirement is a Bachelor’s in business or related field.
• 7+ years of experience in operations management.
• Certified Operations Manager (COM) certification is preferred.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on KPIs.
• Ensure compliance with company policies and regulations.

Skills

Business Innovation

Communication

Customer Service

CRM

Customer Satisfaction

End-to-End Project Management

Operations Management

Problem Solving

Public Speaking

Reporting & Analysis

Workload Prioritization

Collaboration

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Certified Operations Manager (COM)

Job description

1300 Epiq Class Action & Claims Solutions, Inc. is seeking a Senior Operations Manager to oversee daily operations, drive customer satisfaction, and implement innovative improvements across projects.

You will collaborate with multiple stakeholders, manage end-to-end programs, and monitor KPIs to maintain high-quality service and compliance with policies and regulations. The role may include an annual bonus based on performance.