Operation Manager

1300 Epiq Class Action & Claims Solutions, Inc.; Charlotte (NC); Remote; USD 100,000 - 115,000; Full time

Job summary

1300 Epiq Class Action & Claims Solutions, Inc. is seeking a Senior Operations Manager to oversee daily operations, drive customer satisfaction, and implement innovative improvements across projects.

You will collaborate with multiple stakeholders, manage end-to-end programs, and monitor KPIs to maintain high-quality service and compliance with policies and regulations. The role may include an annual bonus based on performance.

Qualifications

• The degree requirement is a Bachelor’s in business or related field.
• 7+ years of experience in operations management.
• Certified Operations Manager (COM) certification is preferred.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on KPIs.
• Ensure compliance with company policies and regulations.

Skills

Business Innovation

Communication

Customer Service

CRM

Customer Satisfaction

End-to-End Project Management

Operations Management

Problem Solving

Public Speaking

Reporting & Analysis

Workload Prioritization

Collaboration

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Certified Operations Manager (COM)

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

Job Summary

The Senior Operations Manager is responsible for overseeing daily operations, ensuring customer satisfaction, and implementing business innovation. This role involves collaborating with various stakeholders, managing projects, and maintaining high-quality standards.

Essential Job Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience: 7+ years of experience in operations management.
• Skills: Business Innovation Communication Consumer Services Customer Relationship Management (CRM) Customer Satisfaction Customer Service End-to-End Project Management General Operations Management Proactive Management Problem Solving Professional Collaboration Public Speaking Reporting and Analysis Workload Prioritization
• Certifications: Certified Operations Manager (COM)
• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

The Compensation range for this role is $100,000 to $115,00 USD annually and may be eligible for an annual bonus. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer. #LI-MM2 #LI-Remote #1300 Epiq Class Action & Claims Solutions, Inc.

Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass Builds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results. Focus on employee engagement Build a strong talent pipeline Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results ensure accountability. Align team goals with boarder strategy Empower teams to manage their own goals Translate vision.

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.