Senior Operations Manager - Remote & High-Impact

Epiq Company; Charlotte (NC); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Remote work option

Job summary

Epiq is seeking an Senior Operations Manager in Charlotte, NC to oversee daily operations and drive customer satisfaction. You'll implement innovative practices, collaborate with stakeholders, manage end-to-end projects, and monitor KPIs to ensure high quality work.

Ideal candidates have a Bachelor’s degree in business/operations and 7+ years in operations management, with strong leadership and communication skills.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 7+ years of experience in operations management.
• Strong communication, leadership and project management skills.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on KPIs.
• Ensure compliance with company policies and regulations.

Skills

Business Innovation

Communication

CRM

Customer Satisfaction

End-to-End Project Management

General Operations Management

Public Speaking

Reporting and Analysis

Workload Prioritization

Proactive Management

Education

Bachelor's degree in Business Administration/Operations Management or related field

Tools

CRM software

Office productivity tools

Data analytics tools

Job description

Epiq is seeking an Senior Operations Manager in Charlotte, NC to oversee daily operations and drive customer satisfaction. You'll implement innovative practices, collaborate with stakeholders, manage end-to-end projects, and monitor KPIs to ensure high quality work.

Ideal candidates have a Bachelor’s degree in business/operations and 7+ years in operations management, with strong leadership and communication skills.