Senior Global Operations Leader — Innovation & Impact

Epiq; Asheville (NC); Sur place; USD 100 000 - 115 000; Plein temps

Résumé du poste

Epiq is seeking a Senior Operations Manager to oversee daily operations and ensure customer satisfaction. This role focuses on managing projects, driving innovation, and maintaining high standards while collaborating with stakeholders across the organization.

The candidate should have a Bachelor's degree in business-related fields, 7+ years in operations management, and COM certification. Expect a competitive salary with potential annual bonus and a strong emphasis on data-driven decision making.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 7+ years of experience in operations management.
• COM certification

Responsabilités

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on KPIs.
• Ensure compliance with company policies and regulations.

Connaissances

Business Innovation

Communication

CRM

Customer Satisfaction

Customer Service

End-to-End Project Management

General Operations

Proactive Management

Problem Solving

Public Speaking

Reporting and Analysis

Workload Prioritization

COM Certification

Formation

Bachelor's degree in Business Administration

Operations Management

Description du poste

Epiq is seeking a Senior Operations Manager to oversee daily operations and ensure customer satisfaction. This role focuses on managing projects, driving innovation, and maintaining high standards while collaborating with stakeholders across the organization.

The candidate should have a Bachelor's degree in business-related fields, 7+ years in operations management, and COM certification. Expect a competitive salary with potential annual bonus and a strong emphasis on data-driven decision making.