Remote Senior Operations Analyst: Data, Process & Growth

Sedona Digital; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Learning & development

Holidays

Competitive compensation

Performance bonus

Team events budget

Remote work

Scale-up environment

Job summary

Sedona Digital is seeking a Senior Business Operations Analyst to strengthen operational efficiency, data quality, and cross-functional effectiveness across the organization. You will translate business requirements into workflows, drive system improvements, and partner with stakeholders to enhance efficiency and decision-making.

In this role you will own key processes, support BAU activities, and help scale Sedona's operations while contributing to dashboards, SOPs, and ongoing optimization

Qualifications

• 5 years in business operations, business analysis or project management.
• Experience in a fast-paced or high-growth environment is a plus.
• Experience with IT Services organisations preferable.
• Experience with Microsoft Dynamics 365 Business Central (or other ERP systems).
• Experience with CRM, workflow management and ITSM (HubSpot, Jira, ServiceNow).
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to collaborate across departments and manage multiple stakeholders.

Responsibilities

• Intake & Workflow Administration: Manage operational intake and workflows to ensure timely, accurate execution.
• BAU Responsibilities: Support internal teams, monitor key metrics, and contribute to reporting and dashboards.
• Operational Efficiency & Process Improvement: Map, document and optimise processes; embed SOPs and drive change management.
• Data Management & Systems Support: Ensure data accuracy across key systems; participate in UAT for new features and dashboards.
• Cross Functional Coordination: Act as a central coordination point across teams; provide training and support.
• New Process & Operational Design: Partner with teams to improve processes and scale the business.

Skills

Data analysis

Process mapping

Stakeholder management

Cross-functional collaboration

Tools

Microsoft Dynamics 365 Business Central

HubSpot

Jira

ServiceNow

Power BI

Excel

Job description

Sedona Digital is seeking a Senior Business Operations Analyst to strengthen operational efficiency, data quality, and cross-functional effectiveness across the organization. You will translate business requirements into workflows, drive system improvements, and partner with stakeholders to enhance efficiency and decision-making.

In this role you will own key processes, support BAU activities, and help scale Sedona's operations while contributing to dashboards, SOPs, and ongoing optimization