Remote Senior Materials Characterization Specialist

Newperkinelmer; United States; Remote; USD 82,000 - 105,000; Full time

Job summary

PerkinElmer in the United States seeks a Senior Materials Characterization Support Specialist to provide remote technical support for North American customers, field engineers, and internal stakeholders.

This role requires deep knowledge of Materials Characterization instrumentation and strong diagnostic ability to resolve complex issues remotely, reducing field visits and ensuring high instrument uptime.

Qualifications

• Bachelor’s degree or equivalent in a related discipline.
• 5+ years of expert experience with Materials Characterization instrumentation.
• Experience with FT-IR, UV-Vis, TEA or related technologies.

Responsibilities

• Serve as a primary technical contact for customer, field engineer, and internal inquiries via phone and email for Materials Characterization products.
• Perform detailed remote diagnostics of complex equipment and software by interpreting user data and logs.
• Drive issue resolution via remote fixes or prepared service events to restore performance and uptime.
• When field service is required, identify root causes, recommend actions, and document a plan to enable first-time-fix.
• Mentor colleagues and liaise between global services, training teams, and North American service organization.
• Maintain accurate service records, enable effective handoffs, and support data analysis and escalation.
• Participate in training and development programs to improve technical and soft skills.
• Ensure safety, health, and environmental compliance in daily activities.

Skills

Materials characterization

Remote troubleshooting

Customer support

Diagnostics

Communication

Education

Bachelor's degree or equivalent

Tools

FT-IR

UV-Vis

TEA

Job description

PerkinElmer in the United States seeks a Senior Materials Characterization Support Specialist to provide remote technical support for North American customers, field engineers, and internal stakeholders.

This role requires deep knowledge of Materials Characterization instrumentation and strong diagnostic ability to resolve complex issues remotely, reducing field visits and ensuring high instrument uptime.