Remote Senior Manager, Stock Plan Services

Empower; United States; À distance; USD 96 000 - 136 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match up to 6%

Tuition reimbursement up to $5,250/yr

Paid time off and holidays

Volunteer time 16 hours/yr

Résumé du poste

Empower is seeking a Senior Manager Stock Plan Participant Services to lead the day-to-day operations of the Stock Plan Participant Services team. You will supervise Equity Compensation Consultants, ensuring timely, accurate support across all plan types and maintaining regulatory compliance.

Working with the Director and cross-functional partners, you will coach the team, manage staffing and KPIs, and drive process improvements while supporting trading, equity education, and stock plan

Qualifications

• Bachelor's degree.
• Minimum of 5 years of experience in equity compensation, stock plan services, wealth management, or financial services.
• Strong knowledge of equity compensation plans, stock plan administration, participant servicing, and brokerage operations.
• Experience overseeing operational workflows and service delivery within a regulated financial services environment.
• Demonstrated ability to coach, develop, and motivate teams to achieve individual and organizational performance goals.
• Strong understanding of complex equity compensation transactions, including Rule 10b5-1 trading plans and Rule 144 transactions.
• Active FINRA Series 7, Series 24 (or Series 9 & 10) and Series 65 or 66 registrations at the time of hire.
• CEP designation within corporate approved timelines.
• FINRA Fingerprinting required.

Responsabilités

• Lead, coach, and develop a team of Equity Compensation Consultants to achieve individual and team business goals through exceptional participant service and equity compensation consultations.
• Oversee daily operations of the Stock Plan Participant Services team, ensuring accurate, timely, and high-quality support across equity compensation plan types.
• Conduct regular one-on-one meetings, performance evaluations, and coaching sessions to support employee engagement, professional development, and accountability.
• Manage staffing, scheduling, workload distribution, and service coverage to achieve operational efficiency and established service standards.
• Serve as the primary escalation point for complex participant inquiries, trading-related issues, operational exceptions, and service concerns.
• Supervise participant trading support and stock plan transactions, including Rule 10b5-1 trading plans and Rule 144 transactions, in accordance with established procedures and regulatory requirements.
• Ensure participants receive accurate information regarding equity compensation plans, trading procedures, stock plan transactions, and available financial resources.
• Monitor KPIs including service levels, quality, productivity, participant satisfaction, and operational accuracy.
• Identify operational inefficiencies and collaborate with leadership to implement process improvements, technology enhancements, and service delivery solutions.
• Maintain accurate documentation, case management practices, supervisory controls, and adherence to established operational procedures.
• Ensure team compliance with FINRA, SEC, and internal supervisory requirements.
• Review operational activities, identify potential regulatory and operational risks, and elevate issues through appropriate channels.
• Support internal audits, compliance reviews, quality assurance activities, and supervisory control processes.
• Collaborate with Workplace Stock Plan Services, Operations, Compliance, Trading, Technology, and other cross-functional partners to resolve participant issues.
• Support associate onboarding, training, departmental initiatives, and implementation of new products, procedures, and technology.
• Provide leadership with operational insights, participant trends, performance results, and recommendations to improve service delivery.

Connaissances

Equity compensation knowledge

Coaching and development

Team leadership

Regulatory awareness

Formation

Bachelor's degree

CEP designation

FINRA registrations

Outils

Stock plan platforms

Brokerage trading systems

CRM & case mgmt tools

Description du poste

Empower is seeking a Senior Manager Stock Plan Participant Services to lead the day-to-day operations of the Stock Plan Participant Services team. You will supervise Equity Compensation Consultants, ensuring timely, accurate support across all plan types and maintaining regulatory compliance.

Working with the Director and cross-functional partners, you will coach the team, manage staffing and KPIs, and drive process improvements while supporting trading, equity education, and stock plan