Remote Senior Manager, OPTN Membership & Data Operations

Ladders; United States; Remote; USD 128,000 - 173,000; Full time

Benefits offered by this job

Medical with HSA

Dental & vision

401(k) match

Flexible PTO

Disability insurance

Life & accident insurance

Benefits reviews

Job summary

Ladders is seeking a Sr Manager OPTN Membership to lead membership operations, tracking, and application processing within a complex healthcare program environment. This role partners with external stakeholders and internal teams to drive process consistency and secure data handling.

You will oversee systems, reports, and workflows that keep membership administration running smoothly, strengthen controls, and support committee reviews.

Qualifications

• Bachelor's degree in Public Health, Healthcare Administration, or related field; Master’s preferred.
• 10+ years in membership services, health policy, or consulting.
• Experience supervising teams for operational excellence.
• Strong data analysis and compliance reporting skills.

Responsibilities

• Oversee membership tracking tools implementation and maintenance.
• Lead development and execution of the Membership Tracking Plan.
• Collaborate with government stakeholders and contractors for data alignment.
• Evaluate updates to tracking metrics for operational insights.
• Provide system access and documentation for stakeholders.
• Guide development of the Membership Criteria Management Plan.
• Facilitate membership criteria reviews with committees.
• Manage full lifecycle of membership application processing.
• Implement secure workflows for document transmission.
• Track outcomes and provide structured reporting.
• Establish standardized processes for membership management.
• Supervise teams responsible for tracking and processing.
• Monitor performance metrics and drive continuous improvements.
• Ensure regular analysis and reporting of membership data.
• Maintain secure documentation systems for audit readiness.

Skills

Leadership / supervision

Data analysis

Communication

Regulatory compliance

Education

Bachelor's degree in Public Health / related field

Master's degree preferred

Tools

Membership database systems

Data security controls

Job description

Ladders is seeking a Sr Manager OPTN Membership to lead membership operations, tracking, and application processing within a complex healthcare program environment. This role partners with external stakeholders and internal teams to drive process consistency and secure data handling.

You will oversee systems, reports, and workflows that keep membership administration running smoothly, strengthen controls, and support committee reviews.