Remote Senior Program Operations Lead

PCI Professional Services LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PCI Professional Services (PCI-PS) is seeking a Senior Program Operations Specialist to support the HRSA OPTN contract. This role provides operational, governance, workflow, and program support across a multi-vendor environment.

The Senior Program Operations Specialist supports operational processes, onboarding/offboarding, documentation management, and cross-functional reporting. Remote position with funding pending; requires 6+ years in federal programs and a related degree.

Qualifications

• Bachelor’s degree or higher in a related field.
• 6+ years of experience supporting federal programs or PMOs.
• Experience managing shared mailboxes and customer inquiries.
• Experience with governance, workflows, and deliverable management.
• Ability to coordinate activities across multiple stakeholders and teams.
• Experience creating SOPs and process documentation.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Support day-to-day program operations and execution of workstreams.
• Manage shared mailbox communications and route inquiries.
• Coordinate contractor onboarding and offboarding activities.
• Maintain workflow tracking tools and deliverable logs.
• Support governance activities and operational reporting.
• Develop SOPs, process docs, and user guidance materials.
• Coordinate with government stakeholders, vendors, and internal teams.
• Support collaboration platforms, repositories, and knowledge management.
• Monitor operations and identify opportunities for improvement.
• Prepare reports, briefings, and leadership correspondence.

Skills

Program operations

Governance

Stakeholder coordination

Documentation

Process improvement

Communication

Education

Bachelor's degree in Business Administration, Public Administration, Project Management, Healthcare Administration, Public Health, Communications, Information Systems, or related field

Tools

Microsoft Teams

SharePoint

Excel

PowerPoint

Word

Job description

PCI Professional Services (PCI-PS) is seeking a Senior Program Operations Specialist to support the HRSA OPTN contract. This role provides operational, governance, workflow, and program support across a multi-vendor environment.

The Senior Program Operations Specialist supports operational processes, onboarding/offboarding, documentation management, and cross-functional reporting. Remote position with funding pending; requires 6+ years in federal programs and a related degree.