Sr Manager OPTN Membership

Ladders; United States; Remote; USD 128,000 - 173,000; Full time

Benefits offered by this job

Medical with HSA

Dental & vision

401(k) match

Flexible PTO

Disability insurance

Life & accident insurance

Benefits reviews

Job summary

Ladders is seeking a Sr Manager OPTN Membership to lead membership operations, tracking, and application processing within a complex healthcare program environment. This role partners with external stakeholders and internal teams to drive process consistency and secure data handling.

You will oversee systems, reports, and workflows that keep membership administration running smoothly, strengthen controls, and support committee reviews.

Qualifications

• Bachelor's degree in Public Health, Healthcare Administration, or related field; Master’s preferred.
• 10+ years in membership services, health policy, or consulting.
• Experience supervising teams for operational excellence.
• Strong data analysis and compliance reporting skills.

Responsibilities

• Oversee membership tracking tools implementation and maintenance.
• Lead development and execution of the Membership Tracking Plan.
• Collaborate with government stakeholders and contractors for data alignment.
• Evaluate updates to tracking metrics for operational insights.
• Provide system access and documentation for stakeholders.
• Guide development of the Membership Criteria Management Plan.
• Facilitate membership criteria reviews with committees.
• Manage full lifecycle of membership application processing.
• Implement secure workflows for document transmission.
• Track outcomes and provide structured reporting.
• Establish standardized processes for membership management.
• Supervise teams responsible for tracking and processing.
• Monitor performance metrics and drive continuous improvements.
• Ensure regular analysis and reporting of membership data.
• Maintain secure documentation systems for audit readiness.

Skills

Leadership / supervision

Data analysis

Communication

Regulatory compliance

Education

Bachelor's degree in Public Health / related field

Master's degree preferred

Tools

Membership database systems

Data security controls

Job description

For our client, we are seeking a Sr Manager OPTN Membership to join the team of a leader in the Information Technology space.

This role will lead membership operations, tracking, and application processing functions that support a complex healthcare-related program environment. The ideal candidate will drive process consistency, secure data handling, and accurate reporting while partnering closely with external stakeholders and internal teams. This position also plays a key role in strengthening operational controls, supporting committee reviews, and improving the systems and workflows that keep membership administration running effectively.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $127,500 - $172,500 annually

Responsibilities

• Oversee implementation and maintenance of membership tracking tools.
• Lead development and execution of the Membership Tracking Plan.
• Collaborate with government stakeholders and contractors for data alignment.
• Evaluate and recommend updates to tracking metrics for operational insights.
• Provide access to tracking systems and documentation for stakeholders.
• Guide development of the Membership Criteria Management Plan.
• Facilitate membership criteria reviews with committees.
• Manage the full lifecycle of membership application processing.
• Implement secure workflows for application document transmission.
• Track application outcomes and provide structured reporting.
• Establish standardized processes for membership management.
• Supervise teams responsible for membership tracking and application processing.
• Monitor performance metrics and drive continuous improvements.
• Ensure regular analysis and reporting of membership data.
• Maintain secure documentation systems for audit readiness.

Qualifications

• Bachelor's degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field; Master's preferred.
• 10+ years of experience in membership services, customer service, health policy and management, or consulting.
• Strong background in healthcare, membership management, or regulatory environments.
• Proven ability to supervise and inspire teams for operational excellence.
• Expertise in analyzing data trends and compliance reports.
• Exceptional written and verbal communication skills for relationship building.
• Experience managing membership database systems with a focus on data security.

Benefits

• Variety of medical plan options, including Health Savings Accounts.
• Dental and vision plan options.
• 401(k) plan with company match.
• Flexible work weeks and paid time off plans.
• Short- and long-term disability benefits.
• Life and accident insurance options.
• Regular reviews of the benefits package to ensure competitiveness.

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.