Remote Senior Manager, Customer Retention & Revenue Growth

Henry Schein One; United States; Teletrabalho; USD 150 000 - 175 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement savings with company match

Paid time off

Resumo da oferta

Henry Schein One is seeking a Senior Manager, Customer Retention to drive revenue by increasing member retention, renewal performance, and lifetime value for the DentalPlans.com base. This remote role within the United States includes up to 10% travel.

You will own the CRM platform, lifecycle and renewal communications, retention analytics, and cross-functional coordination with the Contact Center, Product, and Business Insights teams.

Qualificações

• 10+ years of marketing experience, including 5+ years in customer retention or subscriber marketing lead role.
• 5+ years of management experience (any team size).
• Experience in DTC / B2C.
• Typically, a bachelor’s degree or global equivalent in related discipline.
• Quantifiable track record of moving a primary retention and/or LTV metric at scale.
• Demonstrated analytical rigor—turning cohort, segmentation, or health-scoring data into prioritized retention actions.
• Strong knowledge and experience with CRM platforms (HubSpot, Salesforce), including segmentation, automation and personalization.

Responsabilidades

• Own retention strategy and related revenue targets tied to voluntary member renewal across Web and Call Center channels.
• Own segmentation and personalization strategy behind our CRM platform and roadmap for platform enhancements to improve campaign performance.
• Translate data from retention risk frameworks and renewal performance reporting into leadership-ready recommendations.
• Build and maintain forward-looking renewal revenue forecasts by channel and drive tactical responses to close gaps.
• Direct multi-channel campaigns and tactics across the member journey, from onboarding to win-back.
• Synthesize voice-of-customer signals and partner with Product and Contact Center on renewal improvements.

Conhecimentos

Marketing strategy

Customer retention

Team leadership

CRM platforms

Data analysis

Communication

Presentation skills

Excel

Formação académica

Bachelor's degree or global equivalent

Ferramentas

HubSpot

Salesforce

Descrição da oferta de emprego

Henry Schein One is seeking a Senior Manager, Customer Retention to drive revenue by increasing member retention, renewal performance, and lifetime value for the DentalPlans.com base. This remote role within the United States includes up to 10% travel.

You will own the CRM platform, lifecycle and renewal communications, retention analytics, and cross-functional coordination with the Contact Center, Product, and Business Insights teams.