Remote Customer Success Manager, Dental SaaS

RevenueWell Systems; United States; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Base salary + bonus

Remote-friendly culture

Career growth opportunities

Job summary

RevenueWell Systems is seeking a Customer Success Manager to guide dental practices through a comprehensive marketing solution suite, working remotely in the US. You will manage client portfolios, craft success strategies, and collaborate with Sales, Product and Support to optimize adoption and retention.

You will build strong client relationships, analyze usage data for growth opportunities, and help shape onboarding, training, and advocacy programs within a thriving SaaS environment.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3–5 years in customer success or account management in SaaS.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a portfolio of managed services clients with sophisticated marketing strategies reliant on our products and services.
• Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention.
• Collaborate with cross-functional teams, including Sales, Product, Managed Services and Support, to ensure a seamless customer experience and drive customer success.
• Conduct regular reviews, provide feedback, and identify opportunities for customers.
• Act as a point of escalation for complex customer issues, working closely with cross functional teams to resolve them in a timely and effective manner.
• Collaborate with the Customer Success Leadership team to develop and deliver customer success initiatives, such as onboarding programs, training sessions, and customer advocacy programs.
• Analyze customer data and usage patterns to identify opportunities for product adoption, upsell, and cross-sell.
• Stay up to date with industry trends, best practices, and emerging technologies in the SaaS space, sharing knowledge with the team and implementing relevant strategies.

Skills

Bachelor's degree

Digital marketing knowledge

Communication skills

Data-driven

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing

Tools

CRM systems

Customer engagement software

Job description

RevenueWell Systems is seeking a Customer Success Manager to guide dental practices through a comprehensive marketing solution suite, working remotely in the US. You will manage client portfolios, craft success strategies, and collaborate with Sales, Product and Support to optimize adoption and retention.

You will build strong client relationships, analyze usage data for growth opportunities, and help shape onboarding, training, and advocacy programs within a thriving SaaS environment.