Remote Senior Manager, Customer Retention & Growth

Henry Schein One; Northern (KY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Parental leave

Wellbeing resources

Education support

More

Job summary

Henry Schein One is seeking a Senior Manager, Customer Retention to drive revenue through retention strategies and lifecycle optimization across digital channels. You will lead a team of retention marketers, own the CRM platform, and collaborate with Contact Center, Product, and Business Insights to improve renewal rates and reduce churn.

The role emphasizes data-driven decision making, cross-functional leadership, and strategic stewardship of customer lifetime value across a national remote

Qualifications

• 10+ years of marketing experience, including 5+ years in customer retention or subscriber Marketing lead role
• 5+ years of management experience (any team size)
• Experience in DTC / B2C
• Bachelor’s degree or global equivalent in related discipline
• Quantifiable track record of moving a primary retention and/or LTV metric at scale
• Demonstrated analytical rigor — turning cohort, segmentation, or health-scoring data into prioritized retention actions
• Strong knowledge and experience with CRM platforms (Hubspot, Salesforce), including segmentation, automation and personalization
• Strong analytical, communication and organizational skills
• Outstanding presentation and public speaking skills
• Outstanding independent decision making, analysis and problem-solving skills
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Ability to communicate effectively with senior management and key stakeholders

Responsibilities

• Own retention strategy and related revenue targets tied to voluntary member renewal across Web and Call Center channels
• Own segmentation and personalization strategy behind our CRM platform and roadmap for platform enhancements
• Translate data from retention frameworks and renewal reporting into leadership-ready recommendations
• Build and maintain forward-looking renewal revenue forecasts by channel
• Direct multi-channel campaigns across the member journey from onboarding through win-back
• Partner with Product on member portal and renewal-funnel improvements and with Contact Center on retention scripts

Skills

Marketing leadership

Retention marketing

CRM platforms

Data analysis

Presentation skills

Public speaking

Excel

PowerPoint

Word

Education

Bachelor’s degree or global equivalent

Tools

Hubspot

Salesforce

Excel

Outlook

PowerPoint

Word

Job description

Henry Schein One is seeking a Senior Manager, Customer Retention to drive revenue through retention strategies and lifecycle optimization across digital channels. You will lead a team of retention marketers, own the CRM platform, and collaborate with Contact Center, Product, and Business Insights to improve renewal rates and reduce churn.

The role emphasizes data-driven decision making, cross-functional leadership, and strategic stewardship of customer lifetime value across a national remote