Remote Senior Manager, Content Strategy & Messaging

Lumen; Hartford (CT); Remote; USD 145,000 - 194,000; Full time

Job summary

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

Qualifications

• 7+ years of experience in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or a related discipline.

Responsibilities

• Content and messaging strategy: Translate business, brand, customer, and creative priorities into actionable content plans, messaging frameworks, narrative structures, and audience-specific approaches across programs, products, campaigns, channels, and experiences.
• Functional leadership: Apply and advance practices in messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, audience strategy, and content operations; solve complex communication challenges and advise senior stakeholders on alternatives and tradeoffs.
• Governance and consistency: Establish, apply, and improve standards for messaging, positioning, editorial quality, and content governance; resolve conflicts, align competing stakeholder needs, and elevate decisions affecting enterprise strategy, policy, or positioning.
• Content systems and scalability: Lead the development and adoption of content models, taxonomies, templates, modular frameworks, and lifecycle practices that enable personalization, reuse, consistency, and reduced duplication and rework.
• Customer experience: Direct content strategy across customer journeys and connected experiences, identify communication gaps, and improve customer understanding and omnichannel consistency through intentional, audience-centered content design.
• Cross-functional partnership and influence: Coordinate the Message component of the broader Idea, Message, and Expression model; build alignment across creative and business functions; and present clear, evidence-based recommendations to senior stakeholders.
• Measurement and optimization: Establish measures for messaging clarity, usefulness, quality, consistency, scalability, delivery, and customer or campaign outcomes; create feedback loops and use performance insights to refine content approaches and team practices.
• Team leadership and capability development: Lead, coach, and develop content strategists, copywriters, and editorial contributors; set objectives and expectations, assign resources, remove barriers, strengthen functional capability, and support succession and workforce planning.
• Operational excellence: Improve intake, prioritization, planning, governance, review, and resource-management processes; balance planned initiatives with emerging needs; manage capacity risks; and increase efficiency while maintaining quality.
• Scope and impact: Lead unusually complex work across multiple programs, audiences, products, and customer experiences, directly influencing messaging clarity, brand consistency, campaign effectiveness, customer understanding, stakeholder alignment, and team performance.

Skills

Content Strategy

Editorial Strategy

Information Architecture

Messaging Strategy

Audience Communication

Leadership

Project Management

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.