Remote Senior Manager, Benefits & Leave Administration

MP Training and Recruitment; Georgia; On-site; USD 107,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and parental bonding le

401(k) retirement plan

Disability insurance

Life insurance

Tuition assistance

Caregiving support

Education coaching

Job summary

Bright Horizons is hiring a Senior Manager, HRSC Benefits & Leave Administration to lead a team responsible for benefits and leave programs across the organization. You will partner with Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to optimize processes and drive service excellence.

The role emphasizes strategic leadership, data-driven decisions, and compliant administration of FMLA, COBRA, ERISA, ADA, and related programs, with a focus on enhancing the employee

Qualifications

• 7 years Experience in benefits and leave administration.
• 3 years Leadership/management experience in HR or benefits.
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
• Bachelor's Degree preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions).
• Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, Powerpoint.
• Working proficiency in using AI tools like Copilot, Chat GPT.
• Experience with HR Case Management tools (Service Now, Salesforce, Halo).
• Bi-lingual preferred.

Responsibilities

• Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent development.
• Utilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps.
• Provide strategic recommendations based on trends, analytics, customer feedback, and organizational priorities.
• Ensure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirements.
• Establish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance risk.
• Serve as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE.
• Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.
• Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goals.
• Ensure the teams have regular job specific training including regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development.
• Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC.
• Hold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitments.

Skills

Leadership

Analytical skills

Team development

Problem solving

Education

Bachelor's Degree

Tools

Workday

CSOD

Kenexa

Workforce Solutions

Microsoft Office

Job description

Bright Horizons is hiring a Senior Manager, HRSC Benefits & Leave Administration to lead a team responsible for benefits and leave programs across the organization. You will partner with Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to optimize processes and drive service excellence.

The role emphasizes strategic leadership, data-driven decisions, and compliant administration of FMLA, COBRA, ERISA, ADA, and related programs, with a focus on enhancing the employee