Senior Manager, HRSC Benefits and Leave Administration

MP Training and Recruitment; Georgia; Hybrid; USD 107,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and parental bonding le

401(k) retirement plan

Disability insurance

Life insurance

Tuition assistance

Caregiving support

Education coaching

Job summary

Bright Horizons is hiring a Senior Manager, HRSC Benefits & Leave Administration to lead a team responsible for benefits and leave programs across the organization. You will partner with Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to optimize processes and drive service excellence.

The role emphasizes strategic leadership, data-driven decisions, and compliant administration of FMLA, COBRA, ERISA, ADA, and related programs, with a focus on enhancing the employee

Qualifications

• 7 years Experience in benefits and leave administration.
• 3 years Leadership/management experience in HR or benefits.
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
• Bachelor's Degree preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions).
• Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, Powerpoint.
• Working proficiency in using AI tools like Copilot, Chat GPT.
• Experience with HR Case Management tools (Service Now, Salesforce, Halo).
• Bi-lingual preferred.

Responsibilities

• Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent development.
• Utilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps.
• Provide strategic recommendations based on trends, analytics, customer feedback, and organizational priorities.
• Ensure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirements.
• Establish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance risk.
• Serve as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE.
• Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.
• Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goals.
• Ensure the teams have regular job specific training including regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development.
• Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC.
• Hold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitments.

Skills

Leadership

Analytical skills

Team development

Problem solving

Education

Bachelor's Degree

Tools

Workday

CSOD

Kenexa

Workforce Solutions

Microsoft Office

Job description

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Senior Manager, HRSC Benefits & Leave Administration

The Senior Manager, HRSC Benefits & Leave Administration, provides strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Service Center. This role leads a team of Benefits and Leave Specialists and is accountable for service delivery, compliance, operational excellence, customer experience, and achievement of departmental goals and performance metrics. The Senior Manager drives a culture of accountability, continuous improvement, and service excellence through strong leadership, coaching, talent development, and performance management. This role serves as a key partner to Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to ensure effective administration of benefits and leave programs while identifying opportunities to improve processes, reduce risk, and enhance the employee experience.

Responsibilities

• Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent development
• Utilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps
• Provide strategic recommendations based on trends, analytics, customer feedback, and organizational priorities
• Ensure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirements
• Establish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance risk
• Serve as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE
• Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.
• Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goals
• Ensure the teams have regular job specific training including but not limited to regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development to ensure teams are fully proficient
• Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC
• Hold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitments

Required Qualifications

• 7 years Experience in benefits and leave administration
• 3 years Leadership/management experience in HR or benefits
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Preferred Qualifications

• Bachelors Degree
• Ability to multi-task, prioritize, and manage time effectively
• Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions)
• Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, Powerpoint
• Working proficiency in using AI tools like Copilot, Chat GPT
• Experience with HR Case Management tools (Service Now, Salesforce, Halo)
• Bi-lingual

Compensation

The annual salary for this position is between $107,000 – $120,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a 5% Bonus Plan.

Benefits

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
• new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

This is a Remote position available in the United States.

Deadline to Apply: This posting is anticipated to remain open until 9/25/2026.

Life at Bright Horizons

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law.