Remote Senior Knowledge Manager: Strategy & Enablement

The Digital Asset Management Consortium, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Cigna Group is seeking a Senior Manager, Knowledge Management to lead the KM function supporting Customer Operations and Coverage Review Operations. You will manage a team responsible for creating, governing, and continuously improving operational knowledge assets used by advocates and AI agents.

Partner with Operations, Training, Quality, Product, and Technology to ensure content accuracy, usability, and alignment with business priorities.

Qualifications

• 5+ years of progressive leadership in knowledge management, content operations, or related fields.
• Demonstrated expertise in governance, lifecycle management, and content strategies for human and AI consumption.
• Experience leading teams responsible for content operations, knowledge administration, or enablement support functions.
• Strong ability to influence stakeholders and drive alignment across matrixed organizations.

Responsibilities

• Lead knowledge governance, content lifecycle, and operations to support Customer Operations and Coverage Review Operations.
• Establish scalable processes for content intake, creation, review, publishing, maintenance, validation, and retirement.
• Collaborate with platform, product, and technology partners to improve knowledge accessibility, search, and usability.
• Lead and develop a team of KM professionals, setting performance expectations and growth plans.
• Partner with stakeholders to translate business needs into KM plans and priorities.
• Monitor knowledge health metrics and drive continuous improvement initiatives.
• Prepare teams for business transformations and change initiatives, ensuring readiness.

Skills

Leadership experience

Knowledge management

Content operations

Executive communication

Stakeholder influence

Education

Bachelor's degree preferred

Tools

Knowledge management platforms

Content repositories

Search technologies

Knowledge delivery tools

Job description

The Cigna Group is seeking a Senior Manager, Knowledge Management to lead the KM function supporting Customer Operations and Coverage Review Operations. You will manage a team responsible for creating, governing, and continuously improving operational knowledge assets used by advocates and AI agents.

Partner with Operations, Training, Quality, Product, and Technology to ensure content accuracy, usability, and alignment with business priorities.