Remote Senior IT Support Manager – Enterprise Ops

WSV Systemhaus; United States; À distance; USD 95 000 - 135 000; Plein temps

Avantages offerts par ce poste

Work From Home

Remote work options

Paid Time Off

Résumé du poste

WSV Systemhaus is seeking a Senior IT Support Manager to lead enterprise IT teams in a fully remote role across the United States. The position requires steering IT services, driving operational efficiency, and ensuring high-end user support while coordinating with security and cloud teams.

Ideal candidates bring 7+ years in IT support or enterprise tech, 3+ years in IT leadership, and strong knowledge of Windows, networking, and cloud platforms.

Qualifications

• 7+ years IT support/enterprise technology services.
• 3+ years IT management or service delivery leadership.
• Strong knowledge of IT infrastructure, Windows, networking, and cloud services.

Responsabilités

• Lead and manage daily IT support operations across remote environment.
• Supervise and mentor IT support specialists and engineers.
• Establish service standards, procedures, and performance expectations.
• Oversee incident, problem, and service request processes.
• Manage budgets, vendor relationships, and technology procurement.
• Coordinate with security, cloud, and infrastructure teams to resolve complex issues.

Connaissances

IT leadership

ITIL knowledge

Cloud knowledge

Stakeholder comms

Cybersecurity governance

Formation

Bachelor's degree or equivalent

Outils

ServiceNow

Jira Service Management

BMC Remedy

Description du poste

WSV Systemhaus is seeking a Senior IT Support Manager to lead enterprise IT teams in a fully remote role across the United States. The position requires steering IT services, driving operational efficiency, and ensuring high-end user support while coordinating with security and cloud teams.

Ideal candidates bring 7+ years in IT support or enterprise tech, 3+ years in IT leadership, and strong knowledge of Windows, networking, and cloud platforms.