Remote Senior IT Support Engineer - Enterprise Systems

WSV Systemhaus; New York (NY); Remote; USD 90,000 - 120,000; Full time

Job summary

WSV Systemhaus is seeking an experienced Remote Senior Technical Support Engineer to deliver advanced assistance, troubleshoot complex IT issues, and maintain reliable technology operations. You will work with IT, engineering and software teams to ensure efficient service delivery from a remote position.

The ideal candidate has 5+ years of enterprise IT support experience, strong analytical and communication skills, and the ability to resolve hardware, software, network, and system issues across

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years supporting enterprise IT and operations.
• Strong knowledge of Windows OS, AD, networking, and security basics.

Responsibilities

• Provide advanced technical support for hardware, software, OS and network issues.
• Diagnose and resolve escalated incidents from other support levels.
• Monitor system performance and pre-emptively address issues.
• Support Windows, macOS, and Linux environments if needed.
• Administer AD, MS 365, user accounts, and access rights.
• Troubleshoot VPN, DNS, DHCP, and remote access problems.
• Manage tickets via ServiceNow, Jira, or Zendesk-like systems.
• Assist with deployments, updates, and security patches.
• Maintain documentation and knowledge bases for support staff.
• Collaborate with cybersecurity, network, and infra teams on incidents.
• Provide guidance to junior specialists and suggest process improvements.

Skills

5+ years of experience in technical

Windows operating systems

Active Directory

Networking fundamentals

VPN / remote access

IT service management

Education

Bachelor's degree in IT / CS / CE

Tools

ServiceNow

Jira Service Management

Microsoft 365 admin tools

PowerShell

Job description

WSV Systemhaus is seeking an experienced Remote Senior Technical Support Engineer to deliver advanced assistance, troubleshoot complex IT issues, and maintain reliable technology operations. You will work with IT, engineering and software teams to ensure efficient service delivery from a remote position.

The ideal candidate has 5+ years of enterprise IT support experience, strong analytical and communication skills, and the ability to resolve hardware, software, network, and system issues across