Senior Business Process Consultant

TeleSolv Consulting, LLC; Frederick (MD); On-site; USD 125,000 - 145,000; Full time

Job summary

TeleSolv Consulting, LLC in Frederick, MD is seeking a Senior Business Process Consultant to lead government-focused process analyses, workflow mapping, and continuous improvement engagements under individual task orders.

The ideal candidate will translate operational challenges into documented process improvements and practical recommendations, collaborating with stakeholders to deliver quality outcomes on time and within scope.

Qualifications

• Active Project Management Professional certification.
• Active ITIL 4 certification.
• Experience in business process analysis and consulting.
• Proficiency in process mapping and workflow analysis.
• Experience with gap assessments and ISO 9001:2015 quality practices.

Responsibilities

• Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
• Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
• Prepare process documentation, desk guides and quality management system artifacts required by each task order.
• Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
• Coordinate with the project director and other service leads on cross-functional process initiatives.

Skills

Project Management Professional (PMP)

ITIL 4

Business process analysis

Process mapping

Gap assessments

Continuous improvement

Stakeholder facilitation

Current/future state design

Documentation & quality mgmt

Stakeholder engagement

ISO 9001:2015 knowledge

Job description

Senior Business Process Consultant

Application Deadline: 25 September 2026

Department: Federal Services

Employment Type: Full Time

Location: Fredrick MD

Compensation: $125,000 - $145,000 / year

Description

TeleSolv is seeking a Senior Business Process Consultant to lead business process analysis, workflow mapping and continuous process improvement engagements for Government departments under individual task orders. The consultant will translate operational challenges into documented process improvements, practical recommendations and quality-focused solutions.

Key Responsibilities

• Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
• Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
• Prepare process documentation, desk guides and quality management system artifacts required by each task order.
• Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
• Coordinate with the project director and other service leads on cross-functional process initiatives.

Skills, Knowledge & Expertise

• Active Project Management Professional certification
• Active ITIL 4 certification
• Business process analysis and consulting
• Process mapping and workflow analysis
• Gap assessments
• Continuous process improvement methodologies
• Stakeholder workshop and interview facilitation
• Current-state and future-state process design
• Process and quality-management documentation
• Strong stakeholder engagement and cross-functional coordination
• Knowledge of ISO 9001:2015-aligned quality practices