Remote Senior Investigator, Associate Relations

Capital One; Salt Lake City (UT); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Manager, Associate Relations – Investigations Team to consult with the business, solve complex problems, and drive smooth people operations in a fast-paced, remote-ready environment.

The role investigates all employment complaints, provides proactive recommendations to HR partners and leaders, documents plans and interviews, and communicates guidance clearly to influence outcomes while upholding Capital One Values.

Qualifications

• Can assess when and how to make tradeoffs between speed and quality; motivated self-starter.
• Loves to break down complex problems and artfully push towards a solution.
• Exceptionally strong written and verbal communication skills.
• Ability to present complex topics in a clear, concise, and compelling manner.
• Impeccable judgment and ability to balance the needs of the organization, leaders and associates.
• Demonstrate an aptitude for learning in a fast-paced, ever-changing environment.
• Strong sense of when to operate independently and when to seek support on an issue.
• Successful candidates must be comfortable and prepared for an 'always-on' video environment.

Responsibilities

• Investigate and resolve employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach with guidance on conflict and dispute resolution.
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner.
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues.
• Tailor and deliver communications to influence outcomes with stakeholders and mitigate risk.
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations.
• Act as role model and champion for Capital One Values.
• Participate in internal projects that improve investigative processes.

Skills

Problem solving

Analytical thinking

Communication

Presentation

Judgment

Learning agility

Independence

Video collaboration

Education

High school diploma or equivalent

Job description

Capital One is seeking a Manager, Associate Relations – Investigations Team to consult with the business, solve complex problems, and drive smooth people operations in a fast-paced, remote-ready environment.

The role investigates all employment complaints, provides proactive recommendations to HR partners and leaders, documents plans and interviews, and communicates guidance clearly to influence outcomes while upholding Capital One Values.