Remote Senior Client Solutions Advocate

Capital One; Richmond (VA); Hybrid; USD 78,400 - 89,500; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Flexible working environment

Job summary

Capital One is seeking a Senior Associate in Client Services to enhance client interactions and deliver exceptional experiences. This role requires strong communication skills and a client-focused mindset. You will work in a dynamic environment, collaborating across teams to solve client issues.

Located in Richmond, VA, the position allows for virtual work with occasional travel requirements. A high school diploma and experience in customer service are prerequisites, alongside strong problem-solving and teamwork skills.

Qualifications

• At least 2 years of experience in client services or customer service.
• At least 1 year of experience in Microsoft Office or Google Suite.
• Ability to balance risk while delivering a great client experience.

Responsibilities

• Own the client experience in all interactions.
• Collaborate to resolve client issues effectively.
• Provide solutions and feedback to ensure client satisfaction.

Skills

Exceptional communication skills

Client first work ethic

Teamwork and collaboration

Problem-solving skills

Education

High School Diploma, GED or equivalent certification

Bachelor’s Degree or Military experience

Tools

Microsoft Office

Google Suite

Job description

Capital One is seeking a Senior Associate in Client Services to enhance client interactions and deliver exceptional experiences. This role requires strong communication skills and a client-focused mindset. You will work in a dynamic environment, collaborating across teams to solve client issues.

Located in Richmond, VA, the position allows for virtual work with occasional travel requirements. A high school diploma and experience in customer service are prerequisites, alongside strong problem-solving and teamwork skills.