Remote Senior Homeowner Claims QA Analyst

CSAA Insurance Group; Arkansas; Remote; USD 100,000 - 133,000; Full time

Job summary

CSAA Insurance Group, a leading AAA insurer, is hiring a Homeowner Claims Quality Assurance Senior Analyst for a remote role. You will apply QA techniques to examine claims processes, plan and execute audits, and present outcomes to leadership.

The role emphasizes data-driven decision-making and mentoring peers within a collaborative, inclusive culture. The ideal candidate brings 6+ years in claims handling, strong communication skills, and proficiency with Microsoft Office and data tools.

Qualifications

• 6+ years experience in property/claims handling required.
• Bachelor's degree in a related field or equivalent experience required.
• Strong communication and negotiation skills.
• Proficient with Microsoft Office and data tools.

Responsibilities

• Applies QA techniques to examine output and efficiency of claims processes.
• Plans and executes claim-related audits independently or with peers.
• Analyzes both quantitative and qualitative data to identify auditing opportunities and risks.
• Prepares written reports for executives encouraging remediation of deficiencies.
• Leads multiple projects and mentors peers as needed.

Skills

Data analysis

QA methodologies

Auditing

Stakeholder communication

Mentoring

MS Office

Education

BS/BA or equivalent combination of education and experience

6+ years experience in claims handling

Tools

MS Office (Word/Excel/PowerPoint)

MS Access

Job description

CSAA Insurance Group, a leading AAA insurer, is hiring a Homeowner Claims Quality Assurance Senior Analyst for a remote role. You will apply QA techniques to examine claims processes, plan and execute audits, and present outcomes to leadership.

The role emphasizes data-driven decision-making and mentoring peers within a collaborative, inclusive culture. The ideal candidate brings 6+ years in claims handling, strong communication skills, and proficiency with Microsoft Office and data tools.