Senior Helpdesk Specialist: Court & Jury Software Expert

Neumo; Centreville (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Competitive benefits package

Job summary

Neumo provides comprehensive support to the Justice BU by promptly responding to Help Desk calls, triaging issues, and efficiently resolving customer service tickets. The role also involves proactive communication with customers during outages and service activities to ensure a seamless support experience.

With four decades of public sector expertise, Neumo emphasizes knowledge sharing, cross-team collaboration, and maintaining high standards of service in a dynamic environment.

Qualifications

• Experience with Court Case Management and Jury Software.
• 5-10 years of customer support experience.
• 5 years of Court experience.

Responsibilities

• Respond to Help Desk calls and triage issues promptly.
• Collaborate with Application Operations and Hosting to resolve tickets.
• Maintain proactive communication with customers during outages and service activities.
• Contribute to Knowledge Base to improve self-service for customers.
• Analyze data and assist with script changes to address concerns.
• Manage tickets in the case management system to ensure timely resolution.

Skills

Court/Jury software knowledge

Customer service

Communication skills

Tools

Case management system

Job description

Neumo provides comprehensive support to the Justice BU by promptly responding to Help Desk calls, triaging issues, and efficiently resolving customer service tickets. The role also involves proactive communication with customers during outages and service activities to ensure a seamless support experience.

With four decades of public sector expertise, Neumo emphasizes knowledge sharing, cross-team collaboration, and maintaining high standards of service in a dynamic environment.