Remote Senior Global Event Content Ops Lead

Visa Hunt; United States; On-site; USD 113,000 - 156,000; Full time

Job summary

Twilio is seeking a Senior Global Event Manager, Content Operations & Production to own the speaker journey across global events. You will manage content programs, from speaker onboarding to rehearsals and showday, coordinating with executives, customers, and partners.

You will lead content workflows, decks, metadata, and readiness, ensuring seamless production handoffs and a high-touch speaker experience across multiple time zones.

Qualifications

• 8+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events.
• Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines.
• Experience owning event content systems or agenda-management platforms, including session metadata, speaker records, agenda updates, deck tracking, reporting, and data-quality checks.
• Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution.
• Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines.
• Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs.
• Strong project-management skills, with the ability to build and maintain workbacks, communications plans, templates, playbooks, risk trackers, escalation paths, and status reporting.
• Excellent communication and stakeholder-management skills, with the ability to create clarity, build trust, enforce deadlines diplomatically, and stay calm in high-pressure situations.
• Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness.
• Ability to manage multiple priorities across teams and time zones while keeping work moving toward immovable event deadlines.

Responsibilities

• Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up.
• Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, ensuring speakers know what to expect and where to go for help.
• Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs.
• Manage event content systems, ensuring approved agenda and speaker changes are reflected across platforms, workbooks, dashboards, and production documents.
• Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates.
• Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and Global Events team.
• Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and readiness milestones for showtime.
• Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and onsite speaker-support workflows.
• Identify risks early, solve operational issues, and elevate decisions when needed.
• Create a consistent, high-touch speaker experience while balancing scale and complexity of a global event portfolio.
• Provide clarity in ownership across teams by keeping speaker logistics and readiness workflows organized.
• Build scalable processes reused across programs and by agency partners or future coordinators.
• Lead post-event retrospectives for speaker experience and content operations to improve workflows.

Skills

Event content operations

Speaker management

Project management

Communication

Stakeholder management

Content systems

Call-for-sessions workflows

Workback planning

Attention to detail

Time management across time zones

Tools

Sessionboard

Swoogo

RainFocus

Airtable

Cvent

Job description

Twilio is seeking a Senior Global Event Manager, Content Operations & Production to own the speaker journey across global events. You will manage content programs, from speaker onboarding to rehearsals and showday, coordinating with executives, customers, and partners.

You will lead content workflows, decks, metadata, and readiness, ensuring seamless production handoffs and a high-touch speaker experience across multiple time zones.