Remote Senior Field Service Engineer – Hawaii Diagnostics

Abbott; Hilo (HI); Remote; USD 66,000 - 132,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Abbott is seeking a Senior Field Service Engineer for a field-based, remote role supporting Honolulu and Oahu, Hawaii. The incumbent may reside anywhere within the territory.

You will serve as a senior-level technical expert for diagnostic instrumentation and automation systems, requiring strong problem-solving skills and the ability to build trusted customer relationships in a fast-paced field environment.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Minimum 5 years of experience as a Field Service Engineer.
• Ability to travel locally up to 95% and long-distance up to 25%.
• Valid driver’s license.

Responsibilities

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime.
• Perform advanced troubleshooting of hardware, software, and system-level issues; independently resolve complex service challenges.
• Serve as a technical escalation point for critical customer issues and complex service situations.
• Build and maintain strong customer relationships through proactive communication and expert technical guidance.
• Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements.
• Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.
• Accurately document service activities, resolutions, and compliance-related records.
• Collaborate cross-functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success.
• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.
• Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.
• Maintain required certifications and complete ongoing technical training.

Skills

Troubleshooting

Independent work

Team collaboration

Customer communication

Remote diagnostics

Education

Bachelor’s degree or equivalent

Bachelor's degree in biomedical/EE/ME/Medical Tech

Tools

Microsoft Word

Microsoft Excel

PowerPoint

VPN

Remote troubleshooting

Job description

Abbott is seeking a Senior Field Service Engineer for a field-based, remote role supporting Honolulu and Oahu, Hawaii. The incumbent may reside anywhere within the territory.

You will serve as a senior-level technical expert for diagnostic instrumentation and automation systems, requiring strong problem-solving skills and the ability to build trusted customer relationships in a fast-paced field environment.