Senior Field Service Engineer - Diagnostics (Remote)

Abbott (abbottcareers2 board); United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Abbott is seeking a Senior Field Service Engineer for a remote role supporting Honolulu and Oahu, Hawaii. You will be the senior technical expert for diagnostic instrumentation and automation systems, ensuring optimal performance while building trusted customer relationships.

The role requires a minimum of 5 years as a Field Service Engineer with strong problem-solving skills, driving regulatory compliance, and ongoing training to stay certified.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 5 years of experience as a Field Service Engineer.
• Ability to travel locally up to 95% and long-distance up to 25%.
• Valid driver's license.

Responsibilities

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems to ensure optimal performance and uptime.
• Perform advanced troubleshooting of hardware, software, and system-level issues; independently resolve complex service challenges.
• Serve as a technical escalation point for critical customer issues and complex service situations.
• Build and maintain strong customer relationships through proactive communication and expert technical guidance.
• Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements.
• Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.
• Accurately document service activities, resolutions, and compliance-related records.
• Collaborate cross-functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success.
• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.
• Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.
• Maintain required certifications and complete ongoing technical training.

Skills

Field service engineering

Troubleshooting

Customer service

Remote diagnostics

Education

Bachelor's degree or equivalent

Biomedical engineering background

Tools

Microsoft Office

VPN

Remote troubleshooting systems

Job description

Abbott is seeking a Senior Field Service Engineer for a remote role supporting Honolulu and Oahu, Hawaii. You will be the senior technical expert for diagnostic instrumentation and automation systems, ensuring optimal performance while building trusted customer relationships.

The role requires a minimum of 5 years as a Field Service Engineer with strong problem-solving skills, driving regulatory compliance, and ongoing training to stay certified.