Senior Diagnostics Field Engineer - Remote (Hawaii)

Thornton Tomasetti; Honolulu (HI); Hybrid; USD 66,000 - 132,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO

Retirement plan

Tuition reimbursement

FreeU education benefit

Student debt relief

Job summary

Abbott is seeking a Senior Field Service Engineer for a remote role covering Honolulu and Oahu, Hawaii. You will install, maintain, repair, and upgrade complex diagnostic instruments and automation systems while traveling locally and long-distance as needed.

The ideal candidate has 5+ years in field service engineering, a relevant bachelor's degree, strong troubleshooting and customer-facing skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Minimum 5 years of experience as a Field Service Engineer.
• Willingness to travel locally up to 95% and long-distance up to 25%.
• Valid driver’s license.

Responsibilities

• Install, maintain, repair, and upgrade complex diagnostic instruments and automation systems.
• Perform advanced troubleshooting of hardware, software, and system-level issues; independently resolve complex service challenges.
• Serve as a technical escalation point for critical customer issues and complex service situations.
• Build and maintain strong customer relationships through proactive communication and expert technical guidance.
• Own and manage the assigned territory, prioritizing service activities to meet customer and business requirements.
• Ensure all service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements.
• Accurately document service activities, resolutions, and compliance-related records.
• Collaborate cross-functionally with Sales, Applications, Technical Support, and Engineering teams to support customer success.
• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.
• Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.

Skills

Troubleshooting

Problem-solving

Communication

Interpersonal skills

Customer-facing

Education

Biomedical Engineering degree

Electrical Engineering degree

Mechanical Engineering degree

Medical Technology degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

VPN

Remote troubleshooting tools

Job description

Abbott is seeking a Senior Field Service Engineer for a remote role covering Honolulu and Oahu, Hawaii. You will install, maintain, repair, and upgrade complex diagnostic instruments and automation systems while traveling locally and long-distance as needed.

The ideal candidate has 5+ years in field service engineering, a relevant bachelor's degree, strong troubleshooting and customer-facing skills, and the ability to work independently in a fast-paced environment.