Remote Senior Enterprise Success & Strategy Consultant

Boardwise; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Offsites & workshops

Job summary

Boardwise is seeking a Senior Customer Success Manager in the United States to act as a trusted advisor for enterprise customers. You will blend strategic account ownership with consulting, change management, and executive stakeholder management.

Responsibilities include leading on-site workshops, guiding governance and board-level meetings, and collaborating with Product, Tech, Sales, and Leadership to improve customer value and adoption. Fluency in German and strong English are required.

Qualifications

• Several years of experience in management consulting, corporate consulting, customer success, change management, or SaaS implementation.
• Strong background in consulting enterprise customers and senior or C-level stakeholders.
• Experience working with large corporations and complex organisational structures.
• Fluent German at C1/C2 level and strong English communication skills.

Responsibilities

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion.
• Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT.
• Lead consulting, implementation, and change projects with complex stakeholder structures.
• Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions.
• Advise customers on governance, meeting preparation, collaboration, and decision-making processes.
• Identify organisational challenges and translate them into clear recommendations and actionable next steps.
• Build strong, long-term relationships with senior stakeholders and key decision-makers.
• Identify adoption risks and develop strategies to increase usage, engagement, and customer value.
• Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership.
• Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials.

Skills

German (C1/C2)

English (business)

Management Consulting

SaaS Implementation

Stakeholder Management

Tools

HubSpot

Salesforce

Zendesk

Gainsight

Job description

Boardwise is seeking a Senior Customer Success Manager in the United States to act as a trusted advisor for enterprise customers. You will blend strategic account ownership with consulting, change management, and executive stakeholder management.

Responsibilities include leading on-site workshops, guiding governance and board-level meetings, and collaborating with Product, Tech, Sales, and Leadership to improve customer value and adoption. Fluency in German and strong English are required.