Remote Senior Enterprise Customer Success Advisor

Lumen; Indianapolis (IN); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen, a leading network and AI-ready connectivity provider, is seeking a Customer Success Professional to partner with large enterprise customers. You will drive adoption, manage renewals, identify growth opportunities, and deliver exceptional experiences across the customer lifecycle.

You will collaborate with Sales, Solution Architects, Product, and Service Delivery to ensure seamless outcomes, monitor health metrics, and leverage AI tools to scale impact.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years of experience in Customer Success, Account Management, Consulting, or related fields supporting enterprise customers.
• Proven ability to build trusted customer relationships and deliver measurable business results.
• Strong communication, presentation, negotiation, collaboration, and problem-solving skills.
• Ability to analyze customer data and business insights to identify opportunities, mitigate risks, and drive customer outcomes.

Responsibilities

• Build trusted relationships with customer stakeholders and serve as a strategic advisor focused on delivering business value and customer success.
• Partner with Customer Success leaders and account teams to support complex customer needs, execute strategic initiatives, and deliver exceptional customer experiences.
• Develop and execute customer success plans, onboarding strategies, adoption programs, and enablement activities aligned to customer goals.
• Guide customers through onboarding, adoption, technology evolution, migrations, renewals, and growth opportunities.
• Monitor customer health, engagement, and business insights to proactively address risks and maximize outcomes.
• Support executive and operational customer engagements, including business reviews, value discussions, escalations, and action planning.
• Collaborate with Sales, Solution Architects, Product, Service Delivery, and other cross-functional teams to drive seamless customer experiences.
• Leverage AI, analytics, automation, and digital tools to improve productivity and scale customer success activities.

Skills

Communication skills

Presentation skills

Negotiation

Collaboration

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

Lumen, a leading network and AI-ready connectivity provider, is seeking a Customer Success Professional to partner with large enterprise customers. You will drive adoption, manage renewals, identify growth opportunities, and deliver exceptional experiences across the customer lifecycle.

You will collaborate with Sales, Solution Architects, Product, and Service Delivery to ensure seamless outcomes, monitor health metrics, and leverage AI tools to scale impact.