Remote Senior Enterprise CSAM: Renewal & Growth

DocuSign, Inc.; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

DocuSign, Inc. is seeking a Senior Customer Success Account Manager (CSAM) to own a portfolio of large enterprise customers, driving renewals, adoption, and expansion with a trusted advisor approach.

You will collaborate with Sales, Support, Solution Consulting, and Product to deliver measurable ROI and strong customer outcomes. The role emphasizes strategic renewal management, risk mitigation, and cross‑functional teamwork in a fast-paced SaaS environment, reporting to the Senior Manager,

Qualifications

• 5+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings.
• Experience with quota‑carrying roles and proven history of meeting KPIs.
• Experience with deal negotiation cycles and trusted advisor/consultative approach.
• BA/BS degree or equivalent work experience

Responsibilities

• Drive renewal outcomes and adoption motions across a portfolio of large, high-growth enterprise accounts.
• Identify and mitigate adoption and renewal risk early through proactive stakeholder engagement and executive alignment.
• Deliver on revenue, bookings, billings, and customer value targets while maintaining accurate territory forecasts.
• Lead win–win renewal negotiations that protect and enhance customer trust.
• Conduct regular business reviews with key collaborators and executives to align on goals, adoption progress, and measurable outcomes.
• Develop and execute adoption strategies that accelerate time to value and maximize customer ROI.
• Partner with Account Executives on account planning, growth strategies, and expansion opportunities.
• Serve as the primary contact for customer escalations, guiding resolution efforts and executive visibility.

Skills

Sales experience

Quota carrying

Negotiation

Communication

Education

BA/BS degree or equivalent

Tools

Salesforce

Job description

DocuSign, Inc. is seeking a Senior Customer Success Account Manager (CSAM) to own a portfolio of large enterprise customers, driving renewals, adoption, and expansion with a trusted advisor approach.

You will collaborate with Sales, Support, Solution Consulting, and Product to deliver measurable ROI and strong customer outcomes. The role emphasizes strategic renewal management, risk mitigation, and cross‑functional teamwork in a fast-paced SaaS environment, reporting to the Senior Manager,