Senior Enterprise CS & Renewal Strategist

Docusign

Springfield (IL)

On-site

USD 59,000 - 81,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Plans

Learning and Development

Flexible work arrangements

Job summary

Docusign is seeking a Senior Customer Success Account Manager to own a defined portfolio of large, high-growth enterprise customers. You will drive renewals, adoption motions, and expansion opportunities while partnering with Account Executives to shape value-based renewal strategies.

This role blends territory/account management with commercial acumen in a SaaS environment. You will collaborate with Sales, Customer Support, Solution Consulting, Product, Pricing, Legal, and other teams to ensure

Qualifications

5+ years in Sales, Renewal Management, Account Management or Customer Success.
Experience with quota-carrying roles and meeting KPIs.
Experience with deal negotiation and trusted-advisor approach.
BA/BS degree or equivalent work experience.

Responsibilities

Drive renewal outcomes and adoption motions across a portfolio of large accounts.
Identify and mitigate adoption and renewal risk through stakeholder engagement.
Deliver revenue, bookings, and customer ROI targets while forecasting territory health.
Lead renewal negotiations to protect and enhance customer trust.
Collaborate with cross-functional teams to develop growth and risk-mitigation plans.