Remote Senior Enterprise Accounts Leader

OpenKrill; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Workleap seeks a Senior Strategic Account Manager to own a portfolio from mid-market to enterprise, protecting revenue, driving expansion, and acting as a strategic partner. You’ll navigate a commercially sensitive pricing migration with executive credibility and stakeholder management.

You will collaborate with Customer Success, Product, Finance, and Legal to ensure renewal success, effective risk mitigation, and growth across top accounts using AI to prepare and present insights.

Qualifications

• 4+ years in SaaS account management or customer success with enterprise/upper mid-market experience.
• Consistent track record of meeting/exceeding NRR targets in complex books, including renewals with procurement and legal.
• Proven executive stakeholder management with multi-threaded relationships.
• Rigorous CRM discipline: CRM is a live document, not a reporting obligation.
• Daily use of AI tools (Claude, ChatGPT, or equivalent) for meeting prep, account research, and synthesis.
• Bilingual French-English (written and spoken).
• Bonus: SaaS HR tech experience or familiarity with HR/People Ops and C-suite buyers.
• Bonus: experience navigating a pricing migration with existing customers.

Responsibilities

• Own the most complex, highest-ARR accounts with quarterly plans and multi-threaded stakeholder maps.
• Lead renewal negotiations and pricing migration conversations with procurement and legal when needed.
• Drive expansion from demonstrated value and initiate six-month expansion discussions.
• Handle executive escalations with clear save plans and cross-team alignment.
• Use AI tools daily to prepare for conversations and draft renewal strategies.
• Raise the team's floor by modeling strong account management habits for juniors.
• Provide leadership with a real-time portfolio view via a live CRM showing next steps and risk mitigation.

Skills

SaaS account management

Customer success

Executive stakeholder management

CRM discipline

AI tools usage

Bilingual French-English

Pricing migration experience

Job description

Workleap seeks a Senior Strategic Account Manager to own a portfolio from mid-market to enterprise, protecting revenue, driving expansion, and acting as a strategic partner. You’ll navigate a commercially sensitive pricing migration with executive credibility and stakeholder management.

You will collaborate with Customer Success, Product, Finance, and Legal to ensure renewal success, effective risk mitigation, and growth across top accounts using AI to prepare and present insights.