Remote Senior Engagement Manager: Enterprise Programs

Redwood; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Redwood seeks an Engagement Manager to lead enterprise customer engagements within the Professional Services team. You will work with Sales to define goals, scope, and deliverables for projects, then drive execution across teams to achieve successful outcomes.

You will develop project plans, manage risks and budgets, and report milestones to executives, ensuring on-time delivery and value realization for clients.

Qualifications

• 5+ years in customer-facing program/project leadership for enterprise engagements.
• 2+ years leading workload or business process automation engagements.
• ERP experience, SAP awareness a bonus.
• Ability to manage multiple engagements concurrently.
• Excellent communication with senior executives.

Responsibilities

• Lead multiple engagements from initiation to completion.
• Develop detailed project plans, risks, issues and budgets.
• Define and present project milestones and delivery dates to stakeholders.
• Coordinate with Sales to define and sell PS work and create SOWs.
• Guide customers to successful Redwood implementations and optimize processes.
• Mentor PS team and improve project management processes.

Skills

Customer-facing leadership

Project management

ERP SAP experience

Stakeholder management

Communication skills

Cross-team collaboration

PSA software experience

Smartsheet experience

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

PSA software

Smartsheet

Job description

Redwood seeks an Engagement Manager to lead enterprise customer engagements within the Professional Services team. You will work with Sales to define goals, scope, and deliverables for projects, then drive execution across teams to achieve successful outcomes.

You will develop project plans, manage risks and budgets, and report milestones to executives, ensuring on-time delivery and value realization for clients.