Remote Senior Director, Patient Experience & Strategy

Meet Life Sciences Ltd.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Meet Life Sciences Ltd. in the United States seeks a Senior Director, Patient Experience and Strategy, to build and lead the patient engagement strategy ahead of a planned product launch.

You will design the end-to-end patient support model—from onboarding and treatment initiation to ongoing engagement and adherence—translate journeys into scalable programs, and drive vendor operations and measurable outcomes while collaborating with Marketing, Medical Affairs, and Commercial teams.

Qualifications

• 12+ years in patient services, engagement, or biopharma commercialization.
• Experience building or scaling patient support programs.
• Experience with pre-launch planning or first-time commercialization.
• Expertise in patient journey mapping and hub operations.
• Ability to partner across functions to develop compliant, data-driven models.

Responsibilities

• Develop and lead the patient engagement and adherence strategy, from treatment initiation through ongoing support.
• Build patient support workflows, contact strategies, and programs aligned with patient needs and launch objectives.
• Lead external vendor selection, implementation, performance management, and continuous improvement.
• Partner cross-functionally with Marketing, Medical Affairs, Patient Access, Market Access, Legal/Compliance, and Commercial Operations.
• Define business requirements for patient services platforms, digital engagement tools, data flows, and reporting capabilities.
• Establish KPIs and use performance data to optimize patient experience, engagement, and adherence.
• Ensure programs are compliant, scalable, and ready to support commercialization.

Skills

Patient engagement leadership

Strategic planning

Vendor management

Cross-functional collaboration

Data-driven decision making

Job description

Meet Life Sciences Ltd. in the United States seeks a Senior Director, Patient Experience and Strategy, to build and lead the patient engagement strategy ahead of a planned product launch.

You will design the end-to-end patient support model—from onboarding and treatment initiation to ongoing engagement and adherence—translate journeys into scalable programs, and drive vendor operations and measurable outcomes while collaborating with Marketing, Medical Affairs, and Commercial teams.