Director, Patient Experience & Care Excellence

Bios Life; Cambridge (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Bios Life is seeking a Director, Patient Experience Lead to define, optimize, and continuously improve the end-to-end patient experience across Screening and Survivorship. This role bridges patient experience, commercial operations, healthcare delivery, and consumer experience.

The Director will own how the patient experience comes together, map journeys, and partner with Care Teams to ensure standards are delivered while collaborating with Product, Marketing, Clinical, and Technology to

Qualifications

• Significant experience in patient experience, consumer experience, commercial operations, service design, and healthcare operations.
• Experience in consumer-oriented healthcare, digital health, or high-touch service environments.
• Ability to map and improve complex patient journeys spanning digital products and human-delivered services.
• Strong understanding of how operational processes, clinical workflows, technology, and service delivery shape the patient experience.

Responsibilities

• Own the end-to-end patient experience across Screening and Survivorship service lines.
• Map the complete patient journey across digital, clinical, operational, and human touchpoints.
• Define an exceptional Bios Life patient experience at every journey stage.
• Pressure-test the patient journey to identify friction and opportunities for differentiation.
• Ensure cohesive experience across product and human-delivered services.

Skills

Cross-functional leadership

Patient experience

Healthcare operations

Commercial operations

Product & technology collaboration

Dashboards & analytics

Job description

Bios Life is seeking a Director, Patient Experience Lead to define, optimize, and continuously improve the end-to-end patient experience across Screening and Survivorship. This role bridges patient experience, commercial operations, healthcare delivery, and consumer experience.

The Director will own how the patient experience comes together, map journeys, and partner with Care Teams to ensure standards are delivered while collaborating with Product, Marketing, Clinical, and Technology to