Remote Senior Director, Enterprise Account Management

Prime Therapeutics; Madison (WI); Remote; USD 143,000 - 243,000; Full time

Job summary

Prime Therapeutics is seeking a Sr. Director of Account Management to lead strategic relationships with Health Plan clients and oversee all account management services for ASO books of business.

This remote role focuses on client satisfaction, retention, and collaboration across functions to align Prime's products with client goals. You will drive executive conversations, develop GTM plans, monitor performance, and ensure consistent client experiences.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field.
• 10 years of relevant client services experience in healthcare or pharmacy benefit management.
• 7 years of leadership / people management experience.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Responsibilities

• Provide strategic leadership to the employer group retention function of large or complex health plans; serve as point of escalation and accountable leader for issue resolution and relationship management across employer groups
• Analyze processes and other data to monitor performance against employer group contracts and prevent repeat issues in the future; ensure SOPs, reporting requirements, and other operational activities are documented
• Collaborate with health plan client engagement and sales teams to establish and maintain direct relationships with health plan clients and their pharmacy leadership team; maximize pharmacy spend through renewals and adoption of Prime products
• Identify, establish and maintain relationships with key cross-functional partners; develop and implement Go-To-Market strategies and regular communication cadence to monitor performance
• Drive client communication principles across client engagement and Prime; lead updates to templates including opportunity and trend analysis reporting
• Facilitate strategic discussions with Health Plan clients regarding ASO growth and retention strategies; support consultant engagement strategies to grow the ASO market
• Maintain intimate understanding of industry and client trends to influence strategic plans; conduct SWOT analyses and propose differentiators
• Ensure thorough documentation of client interactions in Salesforce; establish reporting cadence to review data and provide insights
• Manage department budget, staffing, performance and development, and leadership expectations
• Other duties as assigned

Skills

Leadership

Executive relationships

Strategic planning

Communication

Education

Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field

Job description

Prime Therapeutics is seeking a Sr. Director of Account Management to lead strategic relationships with Health Plan clients and oversee all account management services for ASO books of business.

This remote role focuses on client satisfaction, retention, and collaboration across functions to align Prime's products with client goals. You will drive executive conversations, develop GTM plans, monitor performance, and ensure consistent client experiences.