Remote Senior Director, Client Operations & 24/7 Excellence

Ladders; United States; Remote; USD 192,000 - 266,000; Full time

Job summary

Ladders is seeking a Senior Director, Client Operations to lead a large, customer-facing operations group in the Enterprise Technology space. This role owns end-to-end service delivery, escalations, vendor oversight, and cross-functional collaboration to drive reliable support experiences.

The successful candidate will have a track record of scaling support teams, data-driven decision making, and maintaining service quality within financial accountability. Location: Remote.

Responsibilities

• Own and improve end-to-end support performance across multiple service lines
• Lead a senior management team ensuring 24/7 operational coverage
• Serve as the escalation owner for high-severity customer situations

Job description

Ladders is seeking a Senior Director, Client Operations to lead a large, customer-facing operations group in the Enterprise Technology space. This role owns end-to-end service delivery, escalations, vendor oversight, and cross-functional collaboration to drive reliable support experiences.

The successful candidate will have a track record of scaling support teams, data-driven decision making, and maintaining service quality within financial accountability. Location: Remote.