Senior Technical Support Engineer

Chainguard; New York (NY); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity/stock options

Unlimited PTO

Remote work with flexible coworking

Home office and internet stipend

100% health/dental/vision insurance

Job summary

Chainguard is seeking a Senior Technical Support Engineer to tackle complex Chainguard Images problems, translating technical details for diverse audiences and partnering with Engineering to prevent bugs. You’ll lead triage, investigation, and resolution efforts with modern tooling in a fast-paced, customer-focused environment.

You will communicate clearly to customers, document new issues for the Knowledge Base, and participate in an on-call rotation for after-hours support, holidays, and

Qualifications

• 3+ years of Linux, Docker and Kubernetes experience.
• Bachelor’s degree in STEM or equivalent real-world experience.
• Strong written and verbal communication for customer success.

Responsibilities

• Triage, investigate, and resolve complex Chainguard Images issues.
• Escalate to Engineering when issues are critical.
• Explain technical concepts to both engineers and non-technical customers.
• Document new issues and contribute Knowledge Base content.
• Participate in on-call rotation for after-hours support.

Skills

Linux

Docker

Kubernetes

GitHub

Helm charts

Terraform

CI/CD

Open source

Customer communication

On-call rotation

Education

Bachelor’s degree in STEM

Tools

GitHub

Helm

Terraform

Job description

• We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos
• This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact
• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images
• Escalate wisely: Engage the Engineering team when things get spicy
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution
• Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams
• Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family

A curious soul who learns faster than a caffeinated squirrelExtra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future KubestronautExperience with AWS, Azure, or GCP; AWS EKS experience is a plusYou hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world3+ years under your belt with Linux, Docker and Kubernetes. You dream in containersYou’re comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuffYou’re a cross-functional harmony maker supporting teams across Engineering, Customer Success, and moreStartup experience? Even better. You’ve navigated fast lanes beforeYou’ve spent 5+ years supporting enterprise customers with a confident, calm approachYou deliver top-tier customer experiences with stellar written and verbal communicationExtra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning