Remote Senior Customer Success Manager — Strategic Accounts

Ladders; United States; Remote; USD 114,000 - 183,000; Full time

Benefits offered by this job

Company-paid medical, dental, and/or//

Job summary

Ladders is seeking a Senior Customer Success Manager, Strategic Accounts for a leader in the information technology space. The role serves as a trusted partner to strategic accounts, driving adoption, satisfaction, and long-term value realization across a complex customer base.

The position is remote in the United States with travel up to 15%. Compensation ranges from $114,200 to $183,400 annually, reflecting emphasis on strong relationship management and product guidance.

Qualifications

• 5+ years of account or project management experience.
• Self-starter who thrives in fast-paced environments.
• Strong PM and account management skills with attention to detail.
• Ability to quickly learn new software.
• Proactive problem-solver who anticipates client needs.
• Strong communication and organizational skills.
• Willingness to travel up to 15% nationwide.

Responsibilities

• Develop relationships across strategic accounts.
• Coach and train customer teams on product best practices.
• Collaborate with customers and product managers on enhancements.
• Act as SME on custom product features.
• Improve product adoption and customer satisfaction.
• Analyze user engagement data for insights.
• Gather usage intelligence to assess value.
• Build and present business reviews with recommendations.
• Serve as escalation point for support.
• Update account records for reporting.
• Identify opportunities to improve customer experience.
• Onboard new customers as needed.

Skills

Account management

Project management

Communication

Problem solving

Travel readiness

Tools

Salesforce

Job description

Ladders is seeking a Senior Customer Success Manager, Strategic Accounts for a leader in the information technology space. The role serves as a trusted partner to strategic accounts, driving adoption, satisfaction, and long-term value realization across a complex customer base.

The position is remote in the United States with travel up to 15%. Compensation ranges from $114,200 to $183,400 annually, reflecting emphasis on strong relationship management and product guidance.